![]() Structured questionnaires were administered to all consenting patients who attended the general outpatient clinic during the study period to see a doctor. This was a cross sectional study carried out at the General Outpatient Clinic of the Ahmadu Bello University Teaching Hospital, Zaria, Nigeria in August-September 2011. The finding should be helpful in improving services at the clinic. The aim of this report is to study the queuing system at the general outpatient clinic in relation to time spent by patients on the queue and patient satisfaction. Various attempts by the Federal Government of Nigeria to improve on health care services will not yield good results except the issue of time spent by patients at various hospital points is addressed. The time spent by a patient while waiting to be attended to by a doctor is critical to the patient and to the image of the hospital before the public. The need for application of queuing theory in healthcare settings is very important because the well being and life of someone is concerned. Healthcare resource and infrastructure planning for disaster management and public health. ![]() Walk-in patient clinic, emergency room arrivals, phone calls from physician office to health management organization, outpatient clinics and outpatient surgeries, physician offices, pharmacy, inventory control. Other use of queuing analysis and simulation in healthcare includes the following: Most of healthcare systems have excess capacity to accommodate random variations, so queuing analysis can be used as short term measures, or for facilities and resource planning. 3, 4 Queuing theory can be applied to the analysis of waiting lines in healthcare settings. 1, 2 Queuing theory is applicable to any situation in general life ranging from cars arriving at filling stations for fuel, customers arriving at a bank for various services, customers at a supermarket waiting to be attended to by a cashier and in healthcare settings. Queuing theory deals with the study of queues which abound in practical situations and arise so long as arrival rate of any system is faster than the system can handle.
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